General

[Both BioStar] Difference in Access Group Concept
In BioStar 1, the administrator configured the Access Group and Timezone in the Access Control Menu and then added users to each Access Group one by one, or...
Tue, Jul 4, 2017 at 3:39 PM
[BioStar 1] Meaning of Anti-Passback Zone Event logs
APB Zone Alarm: When anti-passback fails because a user tries to enter through the same door again after authentication success.  APB Zone Clear...
Tue, Aug 8, 2017 at 10:20 AM
[BioStar 2] Personal Information and Communication Security / Encryption / TLS
Below are answers to some of the most common questions about BioStar 2 security  Is user information encrypted?  Below are how the information is st...
Thu, Nov 12, 2020 at 9:32 AM
[Both BioStar] USB Reader / Biomini / DE-620 / Biomini Plus 2
Both BioStar 1 and 2 supports the USB card reader DE-620 and the fingerprint enrollment reader Biomini / Biomini Plus. Biomini Combo and Slim are not suppor...
Fri, Feb 7, 2020 at 11:24 AM
[Both BioStar] Device Relay Voltage
Suprema device's relay function isn't to send a voltage output. What it does is it switches the input power (COM terminal) with the relay's ...
Wed, Sep 27, 2017 at 5:12 PM
[BioStar 2] BioStar Web Browser UI Issue
You may run into the image below with your web browser in BioStar 2.5.  The UI error happens with Chrome version 61, especially with users with Intel graph...
Thu, Oct 12, 2017 at 5:16 PM
[BioStar 2] OSDP Protocol Support
Updated Date: 30 Nov.2020 Refer to the article below to understand the OSDP protocol:  What is OSDP? Note: Suprema devices use 2.1.6 v of t...
Mon, Nov 30, 2020 at 11:33 AM
[BioStar 2] Maximum Number of Access Groups
Refer to the image below to understand how many access group BioStar 2 and the devices can hold. 
Wed, Nov 8, 2017 at 11:07 AM
[BioStar 1] How to Configure Fire Alarm Zone
Fire Alarm Zone This feature control how doors will respond during the case of fire. External inputs can be fed into the BioStar system to automatically tr...
Fri, Dec 8, 2017 at 9:51 AM
[Both BioStar] Troubleshooting False Acceptance and False Reject (FAR/FRR)
False reject (FR) is an event where an authorized user's authentication fails.  False acceptance (FA) is an event where an unauthorized user authentic...
Tue, May 28, 2019 at 10:02 AM