Device
W2 & P2 With the W2 and P2 device, you can reset the network by pressing the network reset button behind the device. If you want to factory defa...
Tue, Jan 21, 2020 at 11:06 AM
BioStar 1 and BioStar 2 only support Biomini and Biomini Plus as a USB fingerprint enrollment reader. Biomini Slim and Biomini Combo are not supported. ...
Mon, Apr 19, 2021 at 8:57 PM
Originally it was recommend to use a separated 12v DC power for FaceStation 2. But, this specification has shown a power cabling distance issue from a numb...
Thu, Mar 29, 2018 at 8:11 AM
On the device menu of FaceStation 2, you can configure how far the device will scan a user. If you don't want the device to attempt to scan people tha...
Thu, Aug 24, 2017 at 11:10 AM
FaceStation has a feature called a proximity level. This is a feature that allows you to set the distance in which the user will be scanned. If the proxim...
Thu, Aug 24, 2017 at 11:05 AM
What is PoE? Power over ethernet is a feature to power up the device through the ethernet interface. This would remove the need of wiring a power supply t...
Thu, Feb 18, 2021 at 9:34 AM
If your device appears as below with a yellow triangular icon with a exclamation mark, it means that the device isn't synchronized with the server. ...
Mon, Aug 21, 2017 at 10:47 AM
If you run into the following error when clicking on a device in the device menu: The error means that you have information in the device which is dif...
Tue, Feb 13, 2018 at 2:36 PM
If you would like to synchronize the time of the device with the server, you will have to set the device to server mode. Refer to the article below: ...
Thu, Aug 17, 2017 at 5:06 PM
You may want to upload the logs manually in the following occasions: a. your devices are using direct connection mode (logs aren't uploaded automa...
Wed, Aug 2, 2017 at 1:44 PM