Device

[BioStar 2] FaceStation 2 Motion Sensor
On the device menu of FaceStation 2, you can configure how far the device will scan a user.  If you don't want the device to attempt to scan people th...
Thu, Aug 24, 2017 at 11:10 AM
[BioStar 1] FaceStation Proximity Level
FaceStation has a feature called a proximity level. This is a feature that allows you to set the distance in which the user will be scanned.  If the proxim...
Thu, Aug 24, 2017 at 11:05 AM
[General] Power over Ethernet (PoE) \ Using PoE and Power Simultaneously
What is PoE?  Power over ethernet is a feature to power up the device through the ethernet interface. This would remove the need of wiring a power supply t...
Thu, Feb 18, 2021 at 9:34 AM
[BioStar 2] What Does the Yellow Exclamation Mark Mean? (Synchronization Issue)
If your device appears as below with a yellow triangular icon with a exclamation mark, it means that the device isn't synchronized with the server.  ...
Mon, Aug 21, 2017 at 10:47 AM
[BioStar 2] Cause of Factory Reset is Recommended Warning
If you run into the following error when clicking on a device in the device menu:  The error means that you have information in the device which is dif...
Tue, Feb 13, 2018 at 2:36 PM
[BioStar 1] Troubleshooting Device Time Issue
If you would like to synchronize the time of the device with the server, you will have to set the device to server mode.  Refer to the article below:  ...
Thu, Aug 17, 2017 at 5:06 PM
[BioStar 1] Uploading Logs Manually
You may want to upload the logs manually in the following occasions:   a. your devices are using direct connection mode (logs aren't uploaded autom...
Wed, Aug 2, 2017 at 1:44 PM
[Both BioStar] Meaning of Device LED Color
If you are seeing a LED color on the device that is something other than blue / sky blue, you can refer to the device manual to see what the colors mean.  ...
Mon, May 25, 2020 at 1:21 PM
[BioStar 2] FaceStation 2 Maximum User Capacity
The specification of FaceStation 2 is as below. Maximum number of users: > 30,000 Maximum number of cards: > 30,000 (1:N/1:1) Maximum ...
Tue, Mar 9, 2021 at 11:27 PM
[BioStar 2] A2 and FaceStation2 Home Screen Configuration
With A2 and FaceStation 2 you have the option to modify the icons on the home screen by configuring them on the device itself.  A2 Go to the following ...
Fri, May 12, 2017 at 1:41 PM