Technical Support | Suprema

Updated: 2024-Sep-13 The following devices support the scramble keypad feature. This feature is used when entering a PIN, and the key positions on the k...

Affected Version: BioStar 2.9.6 or above  Affected Products & Versions:   [BioStar 2] Supported Product and Version List of Display Result from the 3r...

    Suprema devices connected to Intelligent Slaves or third-party panels can display the authentication results (osdp_LED) received from the control panel ...

   Once you match the correct version, the Template on Mobile (ToM) is supported on the following products. If you would like to check what the ToM is, plea...

Affected Version: BioStar 2.9.6 or above  Affected Products & Versions:  Please refer to the linked article at the bottom of this article.  Article U...

    Once you match the correct version, the Mask or Hide User ID or User Name is supported on the following products. If you would like to check what the re...

EM4100 format of the data is as follows. The total Card Serial Number is 40 bits. The first 8 bits are 8-bit version numbers or customer IDs, and the last ...

Sometimes, when we refer to a group of devices, Suprema agents may say a 1st generation device, entry-level device, 2nd generation device, or On-Device AI d...

Article Updated on 1 Nov 2023 Applied to: FW v1.0.0_20220901 or above Available BioStar 2 Version:  v2.9.0 or above Available BioStar 2 Device SDK Versio...

Updated Oct 17, 2024         Suprema's Visual Face devices cannot be added as RS-485 Slave devices alongside Fingerprint, Face (e.g., FaceStation 2 or...