Technical Support | Suprema

From BioStar 2.7.4, we support Quick Enrollment for FaceStation 2. Quick Enrollment? The user can register face with only one step, not the default p...

If multiple users were enrolled same fingerprints or face, then there can be some security problem. To prevent user enrollment with duplicated fingerprints ...

From BioStar 2 v2.7.3, it is changed how new settings are applied when adding administrators using batch edit of devices. To find more information about...

From BioStar 2 v2.7.3, you are able to configure more admin users within 2nd generation devices. 1. Capability change Before BioStar 2 v2.7.3, you cou...

When you need to reset an admin password of the device with an LCD on, you should connect the device with BioStar server. This process is essentially requir...

When you construct BioStar 2 with 1st generation entry-level devices and 2nd generation devices together, you can meet a sync error issue and cannot operate...

EM4100 format of the data is as follows. Total Card Serial Number is 40 bits. First 8 bits are 8 bit version number or customer ID and last 32 bits are dat...

If you connect D2 product with Wiegand wiring that you would like to use with a wiegand port of DM20 or a wiegand port of other Suprema devices, you should ...

Problem Can't find the relevant log event even though a user authenticated with access granted sound. Voice of Customer There is missing log. But...

There is no way to reset admin password of devices having LCD without BioStar2 if you don't know the credential of the device administrator. This re...