Known Issues
Affected Products & Versions: BioStar 2.7.12 or lower version + All language versions except English and Korean Summary Custom admin with T&A m...
Tue, Feb 25, 2020 at 3:48 PM
Affected Products & Versions: BioStar 2.6.2~2.7.10 MSSQL version Summary BioStar 2 zone status shows 'Unknown' even if all devices in the zone ...
Tue, Jan 28, 2020 at 1:48 PM
The below article has been announced 2 years ago on Thu, Jul 5, 2018 at 8:47 PM Dear Valued Partners of Suprema, This is a remainder of our BioSta...
Tue, Jan 21, 2020 at 4:12 PM
Affected Products & Versions BioStar 2.7.10 Summary BioStar 2.7.10 can't receive the card data (CSN, Wiegand Card) when you click on [Read Car...
Wed, Nov 27, 2019 at 11:27 AM
Affected Products & Versions: All V2 FW Summary Device would be disconnected and reboot itself while BioStar 2 SW or SDK is retrieving users from the d...
Tue, Nov 19, 2019 at 4:43 PM
- Affected Products & Versions SDK V1 & SDK V2 - Summary Libraries conflict when using SDK V1 and V2 for reasons below. i) Some API having th...
Sat, Oct 26, 2019 at 8:09 PM
Affected Products & Versions BioStar 2.7.8 and lower versions Symptoms Already registered TA devices are invisible in TA page when they are discon...
Tue, Oct 15, 2019 at 4:06 PM
Affected Products & Versions: BioStar 1.93 All 2nd generation devices in BioStar 1 All 1st generation devices in BioStar 1 that are using Card ID ou...
Tue, Oct 15, 2019 at 11:16 AM
- Summary Force log out as soon as login on BioStar 2 - Cause TA login failure. If you would like to check if it is the same issue with yours, please...
Mon, Oct 7, 2019 at 1:26 PM
Affected Products & Versions BioStar Device SDK 2.6.3.x Symptoms - Some APIs return error code BS_SDK_ERROR_TIMEOUT but work normally with debug...
Tue, Sep 3, 2019 at 10:45 AM