Technical Support | Suprema

There was an issue of BioStar2 v2.4.1 for T&A users&user group. Relevant problem Case 1) The T&A report of BioStar2 is not generated when ...

Biotar 2 can add a wiegand reader under the connected BioStar 2 devices. From BioStar 2 v2.8.5, you can add Wiegand devices as a TA device in BioStar 2 TA ...

Scenario: - Employee can choose a regular shift at anytime between 8:30am to 18:30pm(8 working hourse) as below 9:00am to 18:00pm 8:30am to 16:30pm 10:...

Question. One of our devices has been offline for a long time.  I manually upload the logs in the Monitoring menu in BioStar 2 SW.  Would it automaticall...

There are several reasons why your T&A report result is appearing as absence. Refer to the instructions below to see that you have configured your T&...

If you installed a new anti-virus program and run into a issue where you cannot start the T&A service, it is because the anti-virus program deleted the ...

If you are having issues where you can find user logs in the Monitoring page of the AC module but cannot see the punch logs in the T&A report, even when...

In BioStar 2 T&A the Rebuild function is a complete different concept compared to BioStar 1.  In BioStar 1 it was a feature to delete events edited by ...

Is the device registered as a T&A Device? Note: The TA device menu only applies to BioStar 1.8 and above. Please check if the device is on the [Sel...

If you simply want to delete the column that shows the break time, you can right click and remove column on the T&A report.  If you want to not rec...