Device
Below are some answers regarding FaceStation 1 template sizes Is a video saved in the Database? FaceStation does not record any videos. Hence such info...
Wed, May 2, 2018 at 3:00 PM
BioStation 2 BioStation 2 works with analog intercoms. If you're curious which product we have tested with internally, the model name is below: ...
Thu, Apr 5, 2018 at 4:24 PM
Originally it was recommend to use a separated 12v DC power for FaceStation 2. But, this specification has shown a power cabling distance issue from a numb...
Thu, Mar 29, 2018 at 8:11 AM
Server matching is supported for 2nd generation devices in BioStar 1.93. The UI is different so you might have trouble finding the feature. You need ...
Thu, Mar 22, 2018 at 3:24 PM
Please follow the procedure below to export your device logs from BioStar. 1. Log in to BioStar with an administrator account that has privileges to see...
Fri, Mar 2, 2018 at 10:32 AM
In BioStar 1 you had the option of reading the iClass card CSN or Secure ID. [BioStar 1 iClass card read option] - CSN or Secure ID However in...
Wed, Feb 28, 2018 at 2:58 PM
If you're requesting support regarding devices, please fill in the information below so we may assist with your issue: 1. Device model name and Dev...
Wed, Feb 14, 2018 at 9:15 AM
If you run into the following error when clicking on a device in the device menu: The error means that you have information in the device which is dif...
Tue, Feb 13, 2018 at 2:36 PM
The face detection feature allows a user to authenticate only when a face is detected. It doesn't do face matching like FaceStation 2. It will save a im...
Wed, Jan 24, 2018 at 4:23 PM
Problem I’ve got unknown error when I transferred user from BioStar Client to a device. I can't transfer user to a device. How can we resolve the iss...
Wed, Dec 20, 2017 at 10:54 AM