Device

[BioStar 2] How To Indicate EM4100 Card on Suprema Products
EM4100 format of the data is as follows. Total Card Serial Number is 40 bits. First 8 bits are 8 bit version number or customer ID and last 32 bits are dat...
Thu, May 16, 2019 at 5:43 PM
[BioStar 2] How to Use Smart Card with D2 (Wiegand Reader Mode)
If you connect D2 product with Wiegand wiring that you would like to use with a wiegand port of DM20 or a wiegand port of other Suprema devices, you should ...
Sun, Mar 17, 2019 at 6:39 PM
[BioStar 1] The relevant issue by invalid date&time
Problem Can't find the relevant log event even though a user authenticated with access granted sound. Voice of Customer There is missing log. But,...
Tue, Dec 11, 2018 at 7:52 PM
[BioStar 2] Resetting admin password of devices having LCD
There is no way to reset admin password of devices having LCD without BioStar2 if you don't know the credential of the device administrator. This ref...
Fri, Oct 22, 2021 at 9:26 AM
[Both BioStar] W2 Power Supply
DC Power Our R&D recommends that you use a supply with voltage of 12V ± 10% (10.8V ~ 13.2V) You must use a power supply of at least 12V ± 20% (9.6V ~ ...
Mon, Oct 8, 2018 at 3:13 PM
[Both BioStar] Dual Frequency (Hybrid) Cards
What is a dual frequency card?  Dual Frequency Cards are cards that hold both low frequency and high frequency chip (or 2 high frequency chip) in a single ...
Tue, Sep 18, 2018 at 2:31 PM
[BioStar 2] Using Card Only or PIN Only Mode with XPass D2
Relevant device XPD2-GKDB (Regarding the product information, please click here.) Customer Inquiry Can I use Card Only or PIN Only mode with XPass ...
Sat, Sep 8, 2018 at 2:00 PM
[BioStar 2] Input Signal FAQ
How long does the input signal have to be for the device to detect the input?  The signal duration has to be at least 50ms for the device to sense the inpu...
Mon, Aug 27, 2018 at 11:07 AM
[BioStar 2] Desfire EV 2 Support
The original post of this information was made in the announcement below:  http://support.supremainc.com/discussions/topics/24000006461 Dear Valued Partne...
Fri, Aug 24, 2018 at 10:00 AM
[BioStar 2] Delete & Sync Device (Force Device Synchronization with Server)
Sync Issue Types There are two types cases where the device is out of sync when you're using Automatic User Synchronization in the Setting > Server...
Thu, Aug 23, 2018 at 10:58 AM