General

[General] Checking Port Usage in Windows
If you would like to change which service is using your ports on your server PC you can use the tool provided with a Windows Operating System.  1. Searc...
Thu, Feb 8, 2018 at 2:07 PM
[BioStar 1] Maximum Fingerprints Templates / Users in Device
Please refer to the attachment to calculate how many fingerprint templates and users you can store in the device.  Note that if you store more users in ...
Wed, Jan 24, 2018 at 2:40 PM
[General] Exporting Event Viewer Logs
Event viewer is a Windows tool that records errors that was captured on the OS side.  Follow the instructions below to export the event viewer logs.   ...
Thu, Jan 18, 2018 at 10:51 AM
[General] Capturing PC Specification (msinfo)
In order to troubleshoot your issue we may request your PC specification.  An easy way to gather this information is to provide your msinfo file.  Follow ...
Mon, Jan 15, 2018 at 8:51 AM
[BioStar 1] How to Configure Fire Alarm Zone
Fire Alarm Zone This feature control how doors will respond during the case of fire. External inputs can be fed into the BioStar system to automatically tr...
Fri, Dec 8, 2017 at 9:51 AM
[General] About FAR and FRR rates
Question Do we meet this requirement with Suprema fingerprint devices? FAR : 0.0001% FRR:  0.01% Answer  These figures are not very accurate because...
Tue, Nov 21, 2017 at 2:19 PM
[BioStar 2] Maximum Number of Access Groups
Refer to the image below to understand how many access group BioStar 2 and the devices can hold. 
Wed, Nov 8, 2017 at 11:07 AM
[BioStar 2] BioStar Web Browser UI Issue
You may run into the image below with your web browser in BioStar 2.5.  The UI error happens with Chrome version 61, especially with users with Intel graph...
Thu, Oct 12, 2017 at 5:16 PM
[Both BioStar] Device Relay Voltage
Suprema device's relay function isn't to send a voltage output. What it does is it switches the input power (COM terminal) with the relay's ...
Wed, Sep 27, 2017 at 5:12 PM
[BioStar 1] Meaning of Anti-Passback Zone Event logs
APB Zone Alarm: When anti-passback fails because a user tries to enter through the same door again after authentication success.  APB Zone Clear...
Tue, Aug 8, 2017 at 10:20 AM