General

[Both BioStar] Server Failover / Cluster / Replication / Redundancy
Both BioStar 1 & BioStar 2 do not officially support failover server feature. However this may be achieved with third party applications. BioStar 1 ...
Fri, Jul 27, 2018 at 12:47 PM
[BioStar 2] How to Export Device Logs from Server
Refer to the steps below to export the device logs.  1. Log in to BioStar 2 web client.  2. Click on the Monitoring tab. 3. Click the date box next to...
Mon, May 21, 2018 at 3:07 PM
[BioStar 2] Configuring Dual Authentication Mode
Dual Authentication mode is an authentication mode that requires authentication of two individuals to open the door.  You can configure this in the Door...
Wed, May 9, 2018 at 10:35 AM
[Both BioStar] Trigger Relay Signal Duration
Configuring the relay signal in BioStar 1 or 2 both have a duration limit of 2 bytes although it is not shown in the UI.  The ON and OFF values are also in...
Mon, Apr 2, 2018 at 3:17 PM
[BioStar 1] Showing Profile Image on Authentication
In BioStar 1, you can have the user's profile image appear on the real time monitoring page or on the device if the device has a LCD screen. Supporte...
Wed, Feb 21, 2018 at 4:17 PM
[General] Checking Port Usage in Windows
If you would like to change which service is using your ports on your server PC you can use the tool provided with a Windows Operating System.  1. Searc...
Thu, Feb 8, 2018 at 2:07 PM
[BioStar 1] Maximum Fingerprints Templates / Users in Device
Please refer to the attachment to calculate how many fingerprint templates and users you can store in the device.  Note that if you store more users in ...
Wed, Jan 24, 2018 at 2:40 PM
[General] Exporting Event Viewer Logs
Event viewer is a Windows tool that records errors that was captured on the OS side.  Follow the instructions below to export the event viewer logs.   ...
Thu, Jan 18, 2018 at 10:51 AM
[General] Capturing PC Specification (msinfo)
In order to troubleshoot your issue we may request your PC specification.  An easy way to gather this information is to provide your msinfo file.  Follow ...
Mon, Jan 15, 2018 at 8:51 AM
[BioStar 1] How to Configure Fire Alarm Zone
Fire Alarm Zone This feature control how doors will respond during the case of fire. External inputs can be fed into the BioStar system to automatically tr...
Fri, Dec 8, 2017 at 9:51 AM