Troubleshooting

[Genetec] Suprema Plugin_Prerequisites
Prerequisits for Suprema Plugin   I. License     1. Software license           1) Genetec                 - Security Center : 1ea                - SDK ...
Fri, Jul 18, 2025 at 12:13 PM
[Genetec] Input Settings and Behavior in Suprema–Genetec Integration
When integrating Suprema devices into Genetec Security Center, special care must be taken regarding Input configuration Due to the way the Suprema Plugin an...
Wed, Aug 6, 2025 at 9:40 AM
[Genetec] Multiple Channels between Suprema Devices and Cloud Link
? Issue Overview In some situation, Multiple communication channels  can be created between a Suprema device and a Synergis Cloud Link.  This may occur wh...
Wed, Aug 6, 2025 at 9:47 AM
Guideline for Using Suprema Devices with Mercury Boards
1. Prerequisites 1.1 Custom Build The general build of the Suprema Plugin is designed for standalone operation, prioritizing communication with the Cloud ...
Tue, Oct 28, 2025 at 1:59 PM