Troubleshooting
Prerequisits for Suprema Plugin I. License 1. Software license 1) Genetec - Security Center : 1ea - SDK ...
Wed, Nov 26, 2025 at 10:00 AM
When integrating Suprema devices into Genetec Security Center, special care must be taken regarding Input configuration Due to the way the Suprema Plugin an...
Wed, Aug 6, 2025 at 9:40 AM
? Issue Overview In some situation, Multiple communication channels can be created between a Suprema device and a Synergis Cloud Link. This may occur wh...
Wed, Aug 6, 2025 at 9:47 AM
1. Prerequisites 1.1 Custom Build The general build of the Suprema Plugin is designed for standalone operation, prioritizing communication with the Cloud ...
Tue, Oct 28, 2025 at 1:59 PM
1. Dedicated Synergis Cloud Link for Suprema Devices Description A dedicated Synergis Cloud Link is required for managing Suprema devices. D...
Thu, Nov 20, 2025 at 12:10 PM
Intelligent Slave is a function that enables 1:1 or 1:N matching on Suprema biometric devices and transmits the authentication result to the OSDP card da...
Mon, Dec 8, 2025 at 1:06 PM
The BS2 connection fail is due to change the “https connection” to “http connection” You may change the setting on the ‘sever’ from https to http. ...
Mon, Dec 8, 2025 at 1:12 PM