Technical Support | Suprema

Symptom A device continues to appear as connected in Cloud Link even after it has been deleted from the Suprema Device Plugin. Observation This behavi...

Master–Slave Configuration Guide (Suprema × Genetec Plugin) This section provides guidance on configuring  Master–Slave (RS-485) architecture in the Suprem...

 Basically using a C3000665 HBUS 4 In 2 out Door Moudle for Wiegand connection also possible to connect ‘4R module Wiegand connection’. This is a guide line...

This guide provides step-by-step instructions on how to activate the online license for the Suprema CCURE 9000 integration. Please follow the video tutorial...

To ensure system stability, please follow the specific synchronization steps below. Do not use the "Select ALL" function for large databases.  ...

Implement "Card ID Pass-through" for unregistered users. The controller must receive the card's binary/decimal data via OSDP to handle the dec...

This guide outlines the procedure for replacing an existing license and activating a new online license for the Suprema CCURE 9000 integration. 1. Replac...

This guide provides instructions for activating the Suprema CCURE 9000 integration license in environments without an active internet connection. 1. R...

Core Requirement: Device ID Registration To ensure normal operation, all Suprema devices must complete the license registration process. The essential...

Detailed below are the wiring specifications for both OSDP and Wiegand interface methods used in the Gallagher integration 1.  OSDP Connection (Direct R...