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To reactive a license information of BioStar2 SW, Suprema requires the Proof of Purchase for BioStar2 license. <Proof of Purchase> Option 1. If ...
Tue, Oct 8, 2019 at 11:22 AM
Log : 19/07/12 19:43:32.176512 I <SYS> [0x00000a8c] start server matching service. 19/07/12 19:43:32.176512 I <SYS> [0x00000a8c] [ServerMatching...
Tue, Jul 30, 2019 at 2:47 PM
From BioStar v2.7.2 or higher version, "Password Level" configuration location has been moved from "Server>General" to "Security...
Tue, Jul 9, 2019 at 4:15 PM
BioStar2 SW license is based on a MAC address of a Server PC. If the server PC has more than 2 Network Interface Chip such as physical LAN and wireless ...
Mon, Apr 15, 2019 at 5:35 PM
Problem Can't run BioStar server with an error. Relevant status The below error occurs. [Cannot connect to the BioStar Server service. Please che...
Wed, Nov 28, 2018 at 11:50 AM
If all users are experiencing access denied even after configuring the access group correctly, your other configurations may require changes. Check Pre...
Tue, Sep 11, 2018 at 2:37 PM
If you have successfully applied your BioStar 2 license to your server but it is missing after rebooting your server PC, it can be caused by the reasons bel...
Thu, Sep 6, 2018 at 1:44 PM
The information below describes the encryption feature of BioStar 1. For better encryption options and information security, please use BioStar 2. ...
Thu, Aug 16, 2018 at 5:09 PM
The system log file is the file that takes the most space for BioStar 2. It keeps the logs for troubleshooting purposes, and it is created daily by the BioS...
Mon, Aug 13, 2018 at 3:42 PM
Before escalating your issue to technical support team, please check if you took the basic troubleshooting steps as shown below so we may expedite the troub...
Thu, Aug 9, 2018 at 5:00 PM