Known Issues

[Known Issue] Entry Device ID 0 Issue (Invalid JSON 104 error)
Affected Products & Versions: Firmware below BioEntryPlus 2.3.2, BioEntry W 2.3.2, BioLiteNet 2.3.2, Xpass 2.4.2, Xpass S2 2.4.2   Summary Device ID ...
Wed, Mar 7, 2018 at 10:20 AM
[Known Issue] False authentication with an unregistered card
False authentication with an unregistered card   Affected Products & Versions: Xpass v1 (XPH-E, XPH)   Summary There is a case that an unregistered...
Tue, Jan 30, 2018 at 4:45 PM
[Known Issue] BioStar 2.5.203 Error 206 and MSSQL Performance Issue
We are planning BioStar 2.5 hotfix release due to the 2 issues below during installation. Issue 1  Error message "Error 206 : The filename or exte...
Wed, Dec 27, 2017 at 5:06 PM
[Known Issue] BioStar 2 Dahua Video Issue with Certain Timezones
[Known Issue] BioStar 2 Dahua Video Issue with Certain Timezones  Affected Products & Versions: BioStar 2.5 Video - Dahua Summary Dahua PC-NVR ...
Tue, Oct 31, 2017 at 7:58 AM
[Known Issue] Request not to use the current “EntryUpgrade Tool”
Dear valued Suprema Partners, We would like to inform you that the usage of EntryUpgrade tool will be terminated until our new and stable firmware upgra...
Fri, Oct 20, 2017 at 1:09 PM
[Known Issue] XPass S2 template storage limit
XPass S2 template storage limit Affected Products & Versions: BioStar 2, Xpass S2 v2 Summary Due to the concept of the Xpass S2 v2 being able to b...
Fri, Oct 20, 2017 at 1:09 PM
[Known Issue] Xpass V2.4 Issue Notification
Date: 2017-02-20 Affect Device: Xpass V2 Affect FW: V2.4.0_20170202 Issue: - There is a critical issue when you try to upgrade Xpass devices on...
Fri, Oct 20, 2017 at 1:09 PM
[Known Issue] Issue about exporting/importing certain fields of User to BioStar
Issue about exporting/importing certain fields of User to BioStar   Affected Products & Versions: BioStar v1.8, v1.9   Summary When you import only...
Fri, Oct 20, 2017 at 1:08 PM
[Known Issue] Issue about login via BioStar Mobile App on iPhone
Issue about login via BioStar Mobile App on iPhone   Affected Products & Versions: 32-bit iOS(iPhone 5 or previous model), BioStar Mobile v2.4.0 or lo...
Fri, Oct 20, 2017 at 1:08 PM
[Known Issue] Unassigned Wiegand Card with Facility Code Cannot be Searched
Unassigned Wiegand Card with Facility Code Cannot be Searched Affected Products & Versions: BioStar 2 (all versions) Summary In BioStar 2 if ...
Fri, Oct 20, 2017 at 1:08 PM