Known Issues

[Known Issue] Cannot Connect BioMini / BioMini Plus
Please refer to this article and check when you cannot connect or see BioMini or other Suprema Fingerprint Scanner devices. 1. BioStar 2 certificatio...
Tue, Apr 19, 2022 at 10:48 PM
[Known Issue] Cannot Enroll Visitor's Fingerprint via BioMini/BioMini Plus/BioMini Plus 2
Affected products and versions BioStar 2.8.7 and above Summary When registering a visitor's fingerprint or searching for a user by using [BioSt...
Wed, Apr 6, 2022 at 1:09 PM
[Known Issue] Device Shows "Migration in progress" Message After Upgrading Firmware
Affected products and versions BioStation 2 v1.9.0 - v1.10.1 BioLite N2 v1.3.0 - v1.4.1 BioStation A2 v1.8.0 - v1.9.1 FaceLite v1.2.0 - v1.3.2 FaceSta...
Wed, Mar 23, 2022 at 10:46 AM
[BioStar 2 API] How To Check Door Status and Alarm Status
For Door Status, you can see the door status through the response of api/doors/status However, we found out that the /api/doors/status cannot show the d...
Fri, Dec 31, 2021 at 10:47 PM
[BioStar 2 TA] The user was unable to search in Time attendance user group
Affected Version: BioStar v2.8 or above Issue Description The user search in the user group of Time Attendance is not able to search as follows. [Fig ...
Fri, Dec 31, 2021 at 10:25 PM
[FaceStation F2] Secure Credential Card with Visual Face Template does not work [Solved with v1.1.3]
Affected version: FaceStation F2 v1.0.0 - v1.1.2 Fixed version: FaceStation F2 v1.1.3 or above Issue Summary With the old firmware versions, there is...
Fri, Dec 31, 2021 at 9:59 PM
License Check Popup while you upgrade your BioStar 2 System
Applied to BioStar 2.8 or above There can be the popup of License Check when you try to run BioStar 2 Setup to upgrade your existing BioStar 2 server ev...
Fri, Dec 31, 2021 at 9:29 PM
[Known Issue] Disconnected RS485 Slave Device after rebooting of RS485 Master device
Affected Version: All firmware BioStar 2 Devices with RS485 Master Mode, All versions of BioStar 2  Frequency of occurrence: Occasionally (by SW version an...
Sun, Nov 28, 2021 at 7:22 PM
[Known Issue] How to solve the problem of automatic logout when selecting the TA menu after upgrading to BioStar 2
Affect version: Upgraded BioStar 2.8.9 / 2.8.10 (Previously version is 2.6.4 or lower version) Fixed version: BioStar 2.8.12 If the BioStar 2 server ha...
Sun, Nov 28, 2021 at 2:40 PM
[Known Issue] Cannot Access Time Card Page From the Second Access Attempt
Affected Products & Versions BioStar 2.7.10 ~ 2.8.10 Summary As in the attached video, if an attempt to access the Time Card is repeated in some type...
Fri, Sep 10, 2021 at 10:12 AM