Troubleshooting
Symptom A device continues to appear as connected in Cloud Link even after it has been deleted from the Suprema Device Plugin. Observation This behavi...
Fri, Dec 26, 2025 at 11:49 AM
Master–Slave Configuration Guide (Suprema × Genetec Plugin) This section provides guidance on configuring Master–Slave (RS-485) architecture in the Suprem...
Wed, Dec 31, 2025 at 4:10 PM
Symptom CCURE9000 Integration Access error comes with current URL. "https://(BioStar 2_server_IP:PORT)/SupremaCCURE9K/index.html" Root Cau...
Wed, Dec 31, 2025 at 5:51 PM
This guide provides step-by-step instructions on how to activate the online license for the Suprema CCURE 9000 integration. Please follow the video tutorial...
Wed, Dec 31, 2025 at 6:02 PM
To ensure system stability, please follow the specific synchronization steps below. Do not use the "Select ALL" function for large databases. ...
Wed, Dec 31, 2025 at 6:13 PM
Implement "Card ID Pass-through" for unregistered users. The controller must receive the card's binary/decimal data via OSDP to handle the dec...
Wed, Dec 31, 2025 at 6:23 PM
This guide outlines the procedure for replacing an existing license and activating a new online license for the Suprema CCURE 9000 integration. 1. Replac...
Wed, Dec 31, 2025 at 6:39 PM
This guide provides instructions for activating the Suprema CCURE 9000 integration license in environments without an active internet connection. 1. R...
Wed, Dec 31, 2025 at 6:37 PM
Core Requirement: Device ID Registration To ensure normal operation, all Suprema devices must complete the license registration process. The essential...
Wed, Dec 31, 2025 at 6:45 PM
Detailed below are the wiring specifications for both OSDP and Wiegand interface methods used in the Gallagher integration 1. OSDP Connection (Direct R...
Wed, Dec 31, 2025 at 6:51 PM