Technical Support | Suprema

Guideline for Face Authentication

Adding and Managing Door Groups Contents   You can add groups for easy management of multiple doors. Name your door groups according to door locati...

You can change the device's name of the T&A event or configure the device's T&A Mode.  Creating custom T&A Event Keys Go to Device...

Updated Date: July 13, 2023 Are you looking for training material? Please click Using OSDP with Suprema Product. Refer to the article below to under...

TABLE OF CONTENTS User Device Door Elevator Zone Access Control User Name Up to 48 alphanumeric characters. Allowed special characters are ^ ~...

This article will explain the formatting rule of E-mail address when adding User in BioStar2. TABLE OF CONTENTS Email Structure Recipient Name Domai...

Question Do we meet this requirement with Suprema fingerprint devices? FAR : 0.0001% FRR:  0.01% Answer  These figures are not very accurate because...

Below are the answers to some of the most common questions about BioStar 2 security  Is the user information encrypted?  The information is stored i...

Both BioStar 1 and 2 supports the USB card reader DE-620 and the fingerprint enrollment reader BioMini / BioMini Plus. BioMini Combo and Slim are not suppor...

Certain users of BioStar 2 who use custom https domain for connecting BioStar 2 instead of using an IP address cannot use the default certificate which prov...