General

[BioStar 2] Personal Information and Communication Security / Encryption / TLS
Below are answers to some of the most common questions about BioStar 2 security  Is user information encrypted?  Below are how the information is st...
Fri, Jul 2, 2021 at 9:17 AM
[BioStar 2] BioStar 2 Mobile / NFC FAQ
BioStar 2 has a mobile app that can be used on Android and iPhones below are the answers to frequently asked questions.  Mobile App Basic Information  ...
Fri, Jun 18, 2021 at 7:41 PM
[BioStar 2] OSDP Protocol Support
Updated Date: May 28, 2021 Are you looking for the training material? Please click Using OSDP with Suprema Product. Refer to the article below to un...
Fri, May 28, 2021 at 11:02 AM
[Both BioStar] USB Reader / Biomini / DE-620 / Biomini Plus 2
Both BioStar 1 and 2 supports the USB card reader DE-620 and the fingerprint enrollment reader BioMini / BioMini Plus. BioMini Combo and Slim are not suppor...
Tue, Apr 6, 2021 at 1:23 PM
[Both BioStar] Temporary Server / Latest Firmware Download Page
If you are having trouble downloading the software and firmware from our homepage, please download from the provided link below: Software BioS...
Tue, Apr 6, 2021 at 12:50 PM
[BioStar 2] How to set up relay events with Secure I/O 2 (Relay Example)
* This example will go through how to set up a relay event using two Secure I/O 2 and the device of BioEntry W2. Please note that the relay event cannot be ...
Wed, Mar 17, 2021 at 2:33 PM
[BioStar 2] Showing Profile Image on Authentication
When the user authentication succeeds, the user's profile image can be shown in the BioStar 2 Monitoring menu and some of the devices' LCD. The d...
Tue, Mar 16, 2021 at 4:33 PM
[BioStar 1] V1 Firmware Download Link (BioEntry Plus, BioEntry W, Xpass, BioLite Net)
V1 means a device which can be connectable to BioStar1 SW.  The below download link is for V1 firmware files.  - BioEntry Plus V1  - BioEnty W V1 - X...
Thu, Jan 28, 2021 at 4:18 PM
[BioStar 1] Resolving False Rejection Issues
Why false rejection occurs When there are numerous number of “Identify Fail” logs, it is highly that users’ fingerprint quality is low or the users did not...
Mon, Mar 23, 2020 at 9:13 AM
How To Cleanly Use And Disinfect Suprema Products
Product disinfecting recommendations: Use rubbing alcohol (containing 70% Isopropyl alcohol) and a clean, non-abrasive cloth like lens wipe. ...
Tue, Mar 17, 2020 at 12:47 PM