General

[General] Capturing PC Specification (msinfo)
In order to troubleshoot your issue we may request your PC specification.  An easy way to gather this information is to provide your msinfo file.  Follow ...
Mon, Jan 15, 2018 at 8:51 AM
[General] Exporting Event Viewer Logs
Event viewer is a Windows tool that records errors that was captured on the OS side.  Follow the instructions below to export the event viewer logs.   ...
Thu, Jan 18, 2018 at 10:51 AM
[BioStar 2] BioStar 2 Mobile / NFC FAQ
BioStar 2 has a mobile app that can be used on Android and iPhones below are the answers to frequently asked questions.  Mobile App Basic Information  ...
Thu, Feb 1, 2018 at 2:33 PM
[General] Checking Port Usage in Windows
If you would like to change which service is using your ports on your server PC you can use the tool provided with a Windows Operating System.  1. Searc...
Thu, Feb 8, 2018 at 2:07 PM
[Both BioStar] Trigger Relay Signal Duration
Configuring the relay signal in BioStar 1 or 2 both have a duration limit of 2 bytes although it is not shown in the UI.  The ON and OFF values are also in...
Mon, Apr 2, 2018 at 3:17 PM
[BioStar 1] Showing Profile Image on Authentication
In BioStar 1, you can have the user's profile image appear on the real time monitoring page or on the device if the device has a LCD screen. Supporte...
Wed, Feb 21, 2018 at 4:17 PM
[BioStar 2] Showing Profile Image on Authentication
When the user authentication succeed, the profile image of the user can be shown in the BioStar 2 Monitoring menu and some of devices' LCD. The device...
Mon, Aug 19, 2019 at 3:29 PM
[BioStar 2] Configuring Dual Authentication Mode
Dual Authentication mode is an authentication mode that requires authentication of two individuals to open the door.  You can configure this in the Door...
Wed, May 9, 2018 at 10:35 AM
[BioStar 2] How to Export Device Logs from Server
Refer to the steps below to export the device logs.  1. Log in to BioStar 2 web client.  2. Click on the Monitoring tab. 3. Click the date box next to...
Mon, May 21, 2018 at 3:07 PM
[Both BioStar] Temporary Server / Latest Firmware Download Page
If you're having trouble downloading the software and firmware from our homepage, please download from the provided link below:  Software Bio...
Tue, May 19, 2020 at 11:53 AM