Known Issues

[Known Issue] Trigger & Action Signal Setting Issue
Affected Products & Versions BioStar 2 Summary If the output signal of the device Trigger & Action is already configured and an operator would li...
Mon, Mar 15, 2021 at 12:42 PM
[Known Issue] 'All Devices(Including User Update from Device)' Reverts to 'All Devices' After Restarting BioStar Services
Affected Products & Versions BioStar 2 SW v2.8.0 ~ v2.8.6 Summary BioStar 2's Automatic User Synchronization mode reverts to 'All De...
Wed, Mar 10, 2021 at 1:13 PM
[Known Issue] T&A is not accessible after installing with Windows authentication
Affected Products & Versions: BioStar 2.8.3, 2.8.4 / MSSQL Summary BioStar 2 Time & Attendance menu is not accessible with a gray screen. Sometime...
Tue, Mar 9, 2021 at 11:30 AM
[Known Issue] Cannot Access Biostar 2 TA Without Error - Stays in Gray
Affected Products & Versions Some cases of upgrading BioStar 2 version to v2.8.9 among sites using MS SQL Summary In the environment where BioStar 2 ...
Tue, Mar 9, 2021 at 10:24 AM
[Known Issue] Printing Issue of User Name Registered in Local Languages
Affected Products All Suprema devices have LCD Summary User names registered in the local language are not displayed correctly on devices with LCD. Fo...
Tue, Mar 9, 2021 at 10:13 AM
[Known Issue] Continuous Disconnection of RS-485 Slave Device and Infinite Rebooting of the Device After Firmware Upgrade
Affected Products BioEntry P2, BioEntry P2, BioLite N2, FaceLite, XPass 2, Xpass D2 being used as RS-485 Slave Summary Note: If you do not have Issue ...
Fri, Mar 5, 2021 at 10:12 AM
[Known Issue] Cannot disable 'Secure Tamper' option on BioLite N2
Affected Products BioLite N2 Summary This issue occurs when the default hash key is incorrectly exchanged between BioStar 2 and N2. Both FW and SW wil...
Tue, Mar 2, 2021 at 3:06 PM
[Known Issue] User with Long Names Cannot be Transferred to Lift I/O in Biostar 1.93 (Invalid ID error)
*this article is not included in Forums BioStar 1.93 Lift I/O Issue Affected Products & Versions: BioStar 1.93 and below Summary When a user...
Mon, Feb 1, 2021 at 4:37 PM
[Known Issue] Cannot Delete or Edit Old T&A Record in Biostar 1.93
Affected Products & Versions: BioStar 1.93 Summary If you're using the automatic log migration feature to the EVENT_LOG_BK (turned on by defau...
Mon, Feb 1, 2021 at 4:36 PM
[Known Issue] Device sends the wrong number through the Wiegand out when authenticating with fingerprint
Affected Products & Versions All device contains both card and fingerprint scanners(P2, W2, L2, A2, BS2, N2) current FW (30 August 2019) Summary When...
Mon, Feb 1, 2021 at 4:31 PM