Known Issues

[Known Issue] Printing Issue of User Name Registered in Local Languages
Affected Products All Suprema devices have LCD Summary User names registered in the local language are not displayed correctly on devices with LCD. Fo...
Tue, Mar 9, 2021 at 10:13 AM
[Known Issue] Continuous Disconnection of RS-485 Slave Device and Infinite Rebooting of the Device After Firmware Upgrade
Affected Products BioEntry P2, BioEntry P2, BioLite N2, FaceLite, XPass 2, Xpass D2 being used as RS-485 Slave Summary Note: If you do not have Issue ...
Fri, Mar 5, 2021 at 10:12 AM
[Known Issue] Cannot disable 'Secure Tamper' option on BioLite N2
Affected Products BioLite N2 Summary This issue occurs when the default hash key is incorrectly exchanged between BioStar 2 and N2. Both FW and SW wil...
Tue, Mar 2, 2021 at 3:06 PM
[Known Issue] User with Long Names Cannot be Transferred to Lift I/O in Biostar 1.93 (Invalid ID error)
*this article is not included in Forums BioStar 1.93 Lift I/O Issue Affected Products & Versions: BioStar 1.93 and below Summary When a user...
Mon, Feb 1, 2021 at 4:37 PM
[Known Issue] Cannot Delete or Edit Old T&A Record in Biostar 1.93
Affected Products & Versions: BioStar 1.93 Summary If you're using the automatic log migration feature to the EVENT_LOG_BK (turned on by defaul...
Mon, Feb 1, 2021 at 4:36 PM
[Known Issue] Device sends the wrong number through the Wiegand out when authenticating with fingerprint
Affected Products & Versions All device contains both card and fingerprint scanners(P2, W2, L2, A2, BS2, N2) current FW (30 August 2019) Summary When...
Mon, Feb 1, 2021 at 4:31 PM
[Known Issue] BioStar 2 server is using too much CPU resources
Affected Products & Versions BioStar 2.7.7 ~ BioStar 2.7.10 Summary BioStar 2 server is using too much CPU resources in the task manager Cause Th...
Mon, Feb 1, 2021 at 4:26 PM
[Known Issue] BioEntry Plus 1.x Blinking Red LED Issue
Affected Products & Versions: all BioEntry Plus 1.x firmware Summary Without changing the device configuration (not in lock status) the BioEntry Pl...
Mon, Feb 1, 2021 at 4:24 PM
[Known Issue] RS485 slave device is disconnected or shown a different version
Affected Products & Versions Master CS40 V1.3.0, BEW2 V1.4.0, BSL2 V1.5.0, BEP2 V1.3.0, XP2 V1.0.1 Slave DM20 V1.1.2 or lower, OM120 V1.0.0  Summary...
Mon, Feb 1, 2021 at 3:46 PM
[Known Issue] Can't scan a fingerprint via BioMini/BioMini Plus 2 randomly - Solution
- Affected Products & Versions Biostar 1 & BioStar 2 - Summary Sometime, a user can't scan a fingerprint through BioMini/ BioMini Plus 2 s...
Mon, Jan 18, 2021 at 3:53 PM