Known Issues

[Known Issue] D2 freezes when FW upgrade is attempted
- Affected Products & Versions D2 FW upgrade to 1.1.0 - Summary D2 freezes when FW upgrade is attempted when master device having not latest FW b...
Mon, Jan 28, 2019 at 5:23 PM
[Known Issue] Can't scan a fingerprint via BioMini/BioMini Plus 2 randomly - Solution
- Affected Products & Versions Biostar 1 & BioStar 2 - Summary Sometime, a user can't scan a fingerprint through BioMini/ BioMini Plus 2 ...
Tue, May 7, 2019 at 10:17 PM
[Known Issue] Xpass D2(MDB and Keypad both) doesn't support for LSB
Affected Products & Versions: All versions of BioStar 2 and Xpass D2 Keypad Summary The input number pressed on Xpass D2 shows the wrong number whe...
Thu, Feb 28, 2019 at 10:29 AM
[Known Issue] BioStar2 Monitoring : A Filter Symbol Issue with using a Custom Level
BioStar 2 Monitoring : Device Filter Symbol Issue with using a Custom Level Affected Products & Versions: BioStar 2.7 or higher version Summary W...
Wed, Feb 13, 2019 at 5:37 PM
[Known Issue] BEWI V2.3.3 iClass Detection Issue Notification
Date: 2019-03-06 Affect Device: BEWI V2.3.3 Affect FW: BEWM-OC_V2.3.1_20160921 ~ BEWI-OC_V2.3.3_20170724 Issue: - Can't detect iClass secu...
Wed, Mar 6, 2019 at 11:41 AM
BioStar 1.93 and Recent 2nd generation Device FW Compatible Issue
Dear Suprema Patners & Customers, If you are going to add 2nd generation device to BioStar 1.93 SW, please consider two parts. 1) FW compatibili...
Thu, Mar 7, 2019 at 12:55 PM
BioStar 1.x support discontinuance notice
Dear Valued Partners of  Suprema,   This is a remainder of our BioStar 1.x SW support discontinuance plan.  Backgrounds BioStar 1.x has been released...
Thu, Mar 7, 2019 at 12:59 PM
[Known Issue] BioStar 1.93 Log Storage Structure in BioStar DB
Issue - There are duplicated records in a detailed view of TA report of BioStar client. - There are duplicated logs in log list of monitoring menu of BioS...
Wed, Apr 10, 2019 at 9:49 AM
[Known Issue] Secure credential card registered in SDK sample is shown 'Unknown' without card number
Affected Products & Versions All versions (Current version : BioStar 2 Device SDK 2.6.2.7 beta) Summary When trying the card which is registered in ...
Fri, Apr 19, 2019 at 10:35 AM
[Known Issue] Cannot Connect BioMini / BioMini Plus
When you cannot connect or see BioMini or other Suprema Fingerprint Scanner devices, please refer this article and check. 1. BioStar 2 certification ...
Mon, May 13, 2019 at 8:19 AM