Known Issues

[Known Issue] Disconnected devices are invisible in TA
Affected Products & Versions BioStar 2.7.8 and lower versions Symptoms Already registered TA devices are invisible in TA page when they are discon...
Tue, Oct 15, 2019 at 4:06 PM
[Known Issue] BioStar 2 server is using too much CPU resources
Affected Products & Versions BioStar 2.7.7 ~ BioStar 2.7.10 Summary BioStar 2 server is using too much CPU resources in the task manager Cause Th...
Thu, Oct 17, 2019 at 11:05 AM
[Known Issue] Crash when using SDK V1 and V2 simultaneously
- Affected Products & Versions SDK V1 & SDK V2 - Summary Libraries conflict when using SDK V1 and V2 for reasons below. i) Some API having th...
Sat, Oct 26, 2019 at 8:09 PM
[Known Issue] Device reboots when retrieving user information(Both BioStar 2 and SDK)
Affected Products & Versions: All V2 FW Summary Device would be disconnected and reboot itself while BioStar 2 SW or SDK is retrieving users from the d...
Tue, Nov 19, 2019 at 4:43 PM
[Known Issue] BioStar2 UI hangs during scanning a card on old Chrome versions
Affected Products & Versions BioStar 2.7.10 Summary BioStar 2.7.10 can't receive the card data (CSN, Wiegand Card) when you click on [Read Ca...
Wed, Nov 27, 2019 at 11:27 AM
[Known Issue] Zone status shows 'Unknown'
Affected Products & Versions: BioStar 2.6.2~2.7.10 MSSQL version Summary BioStar 2 zone status shows 'Unknown' even if all devices in the zon...
Tue, Jan 28, 2020 at 1:48 PM
[Known Issue] Cannot Activate Offline License in BioStar (2.7.11 & 2.7.12)
Affected Products & Versions BioStar 2 v2.7.11 & v2.7.12 Summary If you try to activate BioStar 2 offline license in v2.7.11 or v2.7.12, it ca...
Thu, Feb 6, 2020 at 2:18 PM
[Known Issue] Cannot Access BioStar 2 Login Page When Installation Folder Name Changed
Affected Products & Versions BioStar 2.7.11 & 2.7.12 Summary When a user install the BioStar 2 in custom location, user can modify the installati...
Mon, Feb 17, 2020 at 4:01 PM
[Known Issue] Cannot access BioStar 2 login page using 'HTTPS' (2.7.11 & 2.7.12)
Affected Products & Versions BioStar 2 v2.7.11 & v2.7.12 Summary If you can not connect BioStar 2 via 'HTTPS', after upgrading BioSt...
Thu, Feb 20, 2020 at 4:02 PM
[Known Issue] Trigger & Action Signal Setting Issue
Affected Products & Versions BioStar 2 Summary If the output signal of device Trigger & Action is already configured and operator would like to c...
Wed, Feb 19, 2020 at 5:14 PM