Technical Support

Please refer to the attached document to understand how to configure T&A for BioStar 1. 

If you simply want to delete the column that shows the break time, you can right click and remove column on the T&A report.  If you want to not rec...

Is the device registered as a T&A Device? Note: The TA device menu only applies to BioStar 1.8 and above. Please check if the device is on the [Sel...

There are several reasons why your T&A report result is appearing as absence. Refer to the instructions below to see that you have configured your T&...

Below is a manual method of resetting T&A configurations through the database.  Caution: Only proceed with the procedure below when instructed by...

In BioStar 2 T&A the Rebuild function is a complete different concept compared to BioStar 1.  In BioStar 1 it was a feature to delete events edited by ...

If you are having issues where you can find user logs in the Monitoring page of the AC module but cannot see the punch logs in the T&A report, even when...

If you installed a new anti-virus program and run into a issue where you cannot start the T&A service, it is because the anti-virus program deleted the ...

There is an issue of BioStar2 v2.4.1 for T&A users&user group. If you should upgrade your system from the previous version less than v2.4.1  to ...

There was an issue of BioStar2 v2.4.1 for T&A users&user group. Relevant problem Case 1) The T&A report of BioStar2 is not generated when ...