Server

[BioStar 2] User Access is Denied Even with Proper Configuration
If all users are experiencing access denied even after configuring the access group correctly, your other configurations may require changes.  Check Pre...
Tue, Sep 11, 2018 at 2:37 PM
[BioStar 1] Unstable 2nd generation Device Connection in BioStar 1.93
In case of recent firmware of V2 which has Daylight Saving Time feature, it supports another field of log data of the firmware. It is not compatible with B...
Thu, Jan 31, 2019 at 9:07 AM
[BioStar 1] Troubleshooting for running BioStar Server
Problem Can't run BioStar server with an error. Relevant status The below error occurs. [Cannot connect to the BioStar Server service. Please ch...
Wed, Nov 28, 2018 at 11:50 AM
[BioStar 2] Troubleshooting BioStar SW license disappearance
Problem BioStar 2.x SW license has been deleted suddenly. Cause Since the timing of the network mount operation at the time of PC start is slow, the l...
Thu, Mar 14, 2019 at 1:23 PM
[BioStar 2] BioStar2 SW License Operation Structure and Usage Rule
BioStar2 SW license is based on a MAC address of a Server PC. If the server PC has more than 2 Network Interface Chip such as physical LAN and wireless ...
Mon, Apr 15, 2019 at 5:35 PM
[BioStar 2] Example of Upgrading BioStar 2 Server (v2.5 to v2.7)
BioStar 2 supports direct upgrade from the v2.5 to the latest version. If your BioStar 2 version is v2.5 or higher, you can just download the latest versio...
Mon, Feb 24, 2020 at 12:49 PM
[BioStar 2] Troubleshooting When the Server IP Changed
If your BioStar 2 server IP is changed, you can meet several issues. Case 1: BioStar 2 license is vanished. All of BioStar 2 server licenses are issue...
Mon, Jun 24, 2019 at 7:27 PM
[BioStar 2] Which Data Can Be Recovered When Your Database Becomes Wrong?
Because of various reasons, you can meet your BioStar 2 server runs incorrectly. In this case, Suprema agents may ask you to share your BioStar 2 log, T&am...
Mon, Oct 14, 2019 at 2:58 PM
[BioStar 2] How To Active BioStar 2 license
How to activate or generate BioStar 2 license? First of all, please purchase the license key and receive it from Suprema Sales team.  And then, foll...
Wed, May 15, 2019 at 11:17 PM
[BioStar 2] Updated Login Password Level and the policy of Login Password
From BioStar v2.7.2 or higher version, "Password Level" configuration location has been moved from "Server>General" to "Security...
Tue, Jul 9, 2019 at 4:15 PM