Server
The system log file is the file that takes the most space for BioStar 2. It keeps the logs for troubleshooting purposes, and it is created daily by the BioS...
Mon, Aug 13, 2018 at 3:42 PM
If you want to capture the server logs for troubleshooting you can follow the steps below. This feature is only available starting BioStar 1.93 1. cre...
Tue, Dec 26, 2017 at 4:09 PM
BioStar Standard Edition supports USB dongle type license and a software license. If you have to run the BioStar SE in the system that USB dongle is no...
Thu, Jan 4, 2018 at 11:27 AM
What does the cloud feature do? This feature is basically a secure tunnel that allows the users to access BioStar 2 server from an external network. It ...
Mon, Dec 21, 2020 at 2:38 PM
Sometimes even after there is no error in the installation process, the server PC may not register the BioStar service. You can see that you don't ha...
Tue, Jan 30, 2018 at 4:49 PM
You may be experiencing an issue where you believe you configured the Access Group correctly, but the users still have full access on all doors. In that c...
Wed, Feb 14, 2018 at 2:40 PM
Please provide the following information when requesting BioStar 2 service issues. ALL information is relevant, so if you skip some items, it will take us...
Thu, Sep 19, 2019 at 9:42 AM
Before escalating your issue to technical support team, please check if you took the basic troubleshooting steps as shown below so we may expedite the troub...
Thu, Aug 9, 2018 at 5:00 PM
1. Is there a BioStar 1 service? Follow the procedure below: [BioStar 1] BioStar 1 Service Missing 2. Is the BioStar 1 service running? Check BioSt...
Thu, Jun 25, 2020 at 1:41 PM
From BioStar v2.7.5, Active Directory Synchronization is supported. Refer to the below link. [BioStar 2] How To Configure Activate Directory in BioStar 2 ...
Thu, May 21, 2020 at 3:46 PM