Known Issues

[Known Issue] Cannot Connect BioMini / BioMini Plus
When you cannot connect or see BioMini or other Suprema Fingerprint Scanner devices, please refer this article and check. 1. BioStar 2 certification ...
Mon, May 13, 2019 at 8:19 AM
[Known Issue] Log is missing after using Entry upgrade tool
Affected Products & Versions  Entry Upgrade Tool version lower than 2.2.1b  Summary Log is missing frequently after FW changes with EntryUpgrade t...
Thu, May 9, 2019 at 9:27 AM
[Known Issue] BioStar 2.7.1 can not update Access Level
Affected Products & Versions BioStar 2.7.1 (released in 2018 – December) Summary When you use BioStar 2.7.1, there is an issue in Access Level. Th...
Thu, May 23, 2019 at 1:19 PM
[Known Issue] Access denied even the user updated with valid access groups
Affected Products & Versions BioStar 2.7.5 or lower versions Summary Authentication failure message(Access denied-Invalid access group) after user ...
Thu, Jul 11, 2019 at 8:59 AM
[Known Issue] 'DD/MM/YYYY' Date Format Bug
Affected Products and Versions: BioStar 2.7.7 Date Format 'dd/mm/yyyy' Summary: If your 'BioStar 2  > Settings > Preference >...
Mon, Jul 15, 2019 at 8:21 AM
[Known Issue] Not updated version information in 't_syscfg' table of BioStar 2
Affected Products & Versions BioStar 2.7.0 or up  (BioStar 2.7.0 ~ 2.7.8) Summary BioStar2 SW updates current version to 't_syscfg' t...
Wed, Jul 17, 2019 at 10:05 AM
[Known Issue] Device sends the wrong number through the Wiegand out when authenticating with fingerprint
Affected Products & Versions All device contains both card and fingerprint scanners(P2, W2, L2, A2, BS2, N2) current FW (30 August 2019) Summary When...
Fri, Aug 30, 2019 at 10:31 AM
[Known Issue] RS485 slave device is disconnected or shown a different version
Affected Products & Versions Master CS40 V1.3.0, BEW2 V1.4.0, BSL2 V1.5.0, BEP2 V1.3.0, XP2 V1.0.1 Slave DM20 V1.1.2 or lower, OM120 V1.0.0  Summary...
Tue, Sep 3, 2019 at 10:17 AM
[Known Issue] Unstable SDK 2.6.3.x issues
Affected Products & Versions BioStar Device SDK 2.6.3.x  Symptoms - Some APIs return error code BS_SDK_ERROR_TIMEOUT but work normally with debug...
Tue, Sep 3, 2019 at 10:45 AM
[Known Issues] Wiegand output issue in BioStar 1.93 with server matching
Affected Products & Versions: BioStar 1.93 All 2nd generation devices in BioStar 1 All 1st generation devices in BioStar 1 that are using Card ID ou...
Tue, Oct 15, 2019 at 11:16 AM