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Knowledge base
Suprema Webinars
BioStar 2 Software
17
[BioStar 2] What it is and How to set it up
[BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
[BioStar 2] BioStar 2 TA Beginner (Crash Course)
[BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
[BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access
See all 17 articles
BioStar 2 Products
3
Using OSDP with Suprema Product
[CoreStation] All about CoreStation
CoreStation 4 Door Access Control Kit
Suprema Mobile Access
1
Overview of Suprema Mobile Access's Features
Integration Options
7
[Suprema G-SDK] Introduction and Demonstration
Introduction to the New BioStar 2 Local API
Suprema G-SDK v1.2 New Features
Suprema G-SDK v1.1 New Features
Customization Case Studies: Ticket Printing for Canteen System, QR Code Detection for User Credential
See all 7 articles
Suprema Integration with 3rd Party
2
How to use Suprema Integration with Paxton Net 2
BioStar 2 Integration for Milestone XProtect
Upcoming Webinars
13
Upcoming Webinars in January 2023
Upcoming Webinars in May 2022
Upcoming Webinars in February 2022
Upcoming Webinars in November 2021
Upcoming Webinars in June 2021
See all 13 articles
Frequently Asked Questions
New Features
41
[BioStar 2] BioStar 2.9.4 New Features and Configuration Guide
[BioStar 2] Improved Smart Card Layout Settings
[BioStar 2] How to Setup Custom Smart Card Layout
[BioStar 2] BioStar 2.9.3 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.2 New Features and Configuration Guide
See all 41 articles
Announcements
73
Suprema New Firmware Releases (Feb 16, 2024 - Mar 15, 2024)
BioStar 2 Device SDK 2.9.6 (V2.9.6.0) Release
Suprema New Firmware Releases (Jan 16, 2024 - Feb 15, 2024)
[BioStar 2 Notice & Troubleshooting] USB Device Not Showing in BioStar 2 Due to the Chrome Update
Suprema New Firmware Releases (Dec 16, 2023 - Jan 15, 2024)
See all 73 articles
Database & Integration
45
[BioStar 2] BioStar 2 Database Table Information (DB Link)
[BioStar 2] BioStar 1 to BioStar 2 Database Migration
[BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
[BioStar 2] Database Backup and Restore Instructions (Maria DB)
[BioStar2] Upgrading from BioStar 1 to BioStar 2 step by step instructions
See all 45 articles
Known Issues
149
[BioStar 2] Unable to search event log on the first day of every month
[Known Issue] Database Restore Failure at the BioStar 2 Restore Tool (Upgraded from V2.9.3)
[Known Issue] Failed Card ID Is Not Displayed in BioStar 2 After Card Authentication Failes on XPass D2
[Known Issue] FaceStation F2 v2.0.3/2.1.0 Cannot Authenticate User Face Suddenly Even Though the Preview Camera Can Display the User Face
[Known Issue] Can't Connect the Specific Site ID Registered in Airfob Portal in"Mobile Access" of BioStar 2
See all 149 articles
General
55
[Both BioStar] How to calculate fingerprint recognition FAR(False Acceptance Rate)
[Both BioStar] USB Reader / Biomini / DE-620 / Biomini Plus 2
Suprema Japan: BioStar2 License Reactivation Policy
[BioStar 2] EULA - Software End User License Agreement
Guideline for Face Authentication
See all 55 articles
Getting Started
2
[Both BioStar] Note and Links for New Users
[Both BioStar] Follow our Announcements (Forums) for Updates
Connection
19
[BioStar 2] Device Is Disconnected Frequently And Randomly
[Both BioStar] Daisy Chain and RS485 Connection
[Both BioStar] Checking Device IP and MAC Address Manually
[BioStar 2] Transferred Data Size (Log size, Bandwidth)
[BioStar 2] Server and Device Port Usage
See all 19 articles
Device
134
[BioStar 2] Notice for Usage of Combined Environment 1st Generation Entry Level Devices and 2nd Generation or On-Device AI Devices
[Both BioStar] 1st Generation Device / Entry Level Device / 2nd Generation Device / On-Device AI Device
[BioStar 2] Supported Product and Version List of Custom Smart Card
[BioStar 2] Anti-Tailgating At Doors With Input Signals
[BioStar 2] Improved Face Detection Setting
See all 134 articles
Server
114
[BioStar 2] Can't access BioStar 2 Login Page
[BioStar 2] APB zone based on the door status(Door sensor)
[BioStar 2] Changing the Server IP Register / Resolving HTTPS Not Secure Issue
[BioStar 2] How to Apply a Private Certificate for HTTPS
[BioStar 2] About Active Directory Integration
See all 114 articles
User
27
[BioStar 2] Simplified Visual Face Mobile Enrollment Process
[BioStar 2] Introduction of New Feature "Template on Mobile (ToM)"
[BioStar2] Adding and Managing User Groups
[BioStar 2] Supports Visual Face Import: Enroll Visual Face When the File Name of the Image Matches the User ID
[BioStar 2] How to Use Suprema Mobile Access
See all 27 articles
Card
31
[BioStar 2] Issuing Smart Card / Access On Card & Secure Credential Card
[BioStar 2] Matching card formats to AMAG
[BioStar 2] Supports Setting the Byte Order for Smart Cards
[BioStar 2] Added the Use QR as Card Option
[BioStar 2] How to Change Smart Card Key to Default
See all 31 articles
T&A
20
[BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
[BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
[BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
[BioStar 2] Support the Custom User Field in the T&A Report
[BioStar 2] Supports the Sorting for Entire Data in the T&A Report
See all 20 articles
Report
1
[BioStar 2] Generate Access Control (AC) Report
Wiegand
13
[BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
[Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
[BioStar 2] Sending Out User ID Through Wiegand
[BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
[BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out
See all 13 articles
BioStar 2 API (Current API)
46
[BioStar 2 API] BioStar 2 New Local API Quick Guide for login API
[BioStar 2 API] Error code ACB_ERROR_CODE.262161
[BioStar 2 API] How BioStar 2 New API supports Elevator Floor Control
[BioStar 2 API] How to Add Visual Face via BioStar 2 New Local API
[BioStar 2 API] How to Add/Delete Users in Access Group
See all 46 articles
BioStar 2 API (previous API)
18
[BioStar 2 API] How to use and start BioStar 2 Local API Server
[BioStar 2 API] Compatible Chart of BioStar 2 and BioStar 2 Local API Server
[BioStar 2 API] How to use mobile app & card in local network
[BioStar 2 API] Can I use set-token instead of cookies(bs-cloud-session-id)?
[BioStar 2 API] Useful Parameters Introduction of BioStar 2 API
See all 18 articles
BioStar 2 TA API
21
[BioStar 2 TA API] Improved the API creating modified punch logs to have custom device names
[BioStar 2 TA API] Modify Schedule Templates
[BioStar 2 TA API] Search for a specific Schedule Templates
[BioStar 2 TA API] Delete Schedule Templates
[BioStar 2 TA API] Create Schedule Templates
See all 21 articles
SDK
68
[BioStar 2 SDK] What is 'Job Code' and how to use it?
[Both SDKs] FaceStation F2 Visual Face Migration From v1.x.x To v2.x.x
[BioStar 2 Device SDK] How to use QR bypass?
[Suprema G-SDK] How to issue a smart card, including a visual face?
[Both SDKs] Visual Face Template Extraction from Images
See all 68 articles
Video
4
[BioStar 2] How to Configure Video menu
[BioStar 1] Video Integration Options
[BioStar 2] Video setting initialization
[BioStar 2] Troubleshooting Video Issues
Visitor
7
[BioStar 2]How To Search Registered Visitor Fingerprint
[BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
[BioStar 2] How To Configure Visitor Management
[BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
[BioStar 2] How Visitor Management Works?
See all 7 articles
Settings
8
[Biostar 2] How to Use the 'Backup & Restore' Feature with BioStar 2
[BioStar 2] Support Wireless Door Lock via OSDP Integration
[BioStar 2] License regarding AC/TA/ Video/ Visitor and Device License are now combined
[BioStar 2] How to Print User Card Into BioStar 2 User Menu (2)
[BioStar 2] Print User Card Into BioStar 2 User Menu - Overview
See all 8 articles
Integrations
6
[Suprema Integration with Genetec Security Center] Overview
[Suprema Integration with Genetec Security Center] Installation
[Suprema Integration with Genetec Security Center] Getting Started
[Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first
Suprema Integration with Paxton Net2
See all 6 articles
Suprema CLUe
4
[CLUe] How to Connect to CLUe Server (LAN or WiFi)
[CLUe API] Quick Start Guide - Retrieve Log Data
[CLUe] Home Screen Image Size (BioStation 3)
[CLUe] Pre-installation Network Checklist
SVP Android SDK
1
[SVP Android SDK]Possible Integration Options with SVP Android SDK
BioConnect
28
[BioConnect] Suprema Device and ACM Software Integration Support
[BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
[BioConnect] How to Restore back-up BioConnect DB
[BioConnect] BioConnect Software Manual
[BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)
See all 28 articles
Community forums
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Privacy Policy
Announcement
2
(Effective Date on November 21, 2023) Suprema Global Technical Support Website Privacy Policy
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Kate Yu
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4 months ago
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by Kate Yu
4 months ago
(Effective Date on December 01, 2019) Personal Information Processing Policy
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Kate Yu
,
over 4 years ago
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by Kate Yu
over 4 years ago
Cookie Policy
Cookie Policy
1
Cookie Policy
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Kate Yu
,
4 months ago
Last Reply
by Kate Yu
4 months ago